Faq

Shipping Information

Q: What are the shipping options and costs?

A: We offer standard and express shipping. Standard shipping is free for all orders over $50. Express shipping costs are calculated based on the destination and weight of the package.

Order Processing

Q: How long does it take to process an order?

A: Orders are typically processed within 1-2 business days. Processing times may be longer during peak seasons or holidays.

Returns and Exchanges

Q: What is your return policy?

A: We accept returns within 30 days of purchase. Items must be in their original condition with all tags attached. Please contact our customer service for a return authorization.

Payment Methods

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Product Care

Q: How should I care for my jewelry?

A: To maintain the quality of your jewelry, avoid exposing it to harsh chemicals, water, and extreme temperatures. Clean with a soft cloth and store in a dry place.

Custom Orders

Q: Can I request custom orders?

A: Yes, we accommodate custom orders. Please contact us with your specific requirements and we will do our best to fulfill your request.